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Product Led
Product Led
Our new way of working • Ongoing
Northstar KPI’s
Business KPI
Business Outcomes per Quarter
Cost reduction
Customer Lifetime Value
My role
I’m a Product Designer within Online Service, part of Customer & Partner Experience (CPX). I’m the most experienced Product Designer in Online Service and my goal is to be an ambassador of the Product Led way of working within our team.
Team
Online Service is customer faced team where we have a Head of Product, Product Managers, Engineering Managers, Product Designers, Product Analysts and Engineers, both front-end and back-end. I work with together with them on a day to day base.
Overview
Online Service is a team that is, until December 2024, not part of the Product organization. We do have tight connections with the Shopping & Advertising, which is part of Product.
Our structure and team setup is completely the same as Product teams.
In 2023 bol introduced the Product Led way of working, where we focus on customer needs and pain points.
Within Online Service we were searching for the best setup and approach within this way of working.
My Product Led tasks for Online Service
Align every quarter with our OKR’s, KPI’s and results for our goals.
Continuous Interviewing with both customers and service experts.
Facilitating Design Sprint and workshops to ensure collaboration and discovery.
Creating a framework to guide Product Led projects.
Defining good Product Outcomes for each product.
Strategy and vision work for Online Service.
Continuous Interviewing
😊
😊
😊
😊
😊
😊
😊
Online interview sessions with customers where we go over a prototype
Update on our continuous interviewing sessions with both customers and service experts
😊
In office customer interviews with respondents
Product Led framework
Product Led framework with a step-by-step plan to document your discovery work
Quarterly reports on our OKR’s
Each quarter we make a report out to our team. I do this together with our Lead Product Analyst
Celebrate our achievements
Together with our Product Analyst I created a document to look back at our achievements of 2023
Facilitating design sprint
Northstar KPI’s
Business KPI
Business Outcomes per Quarter
Cost reduction
Customer Lifetime Value
My role
I’m a Product Designer within Online Service, part of Customer & Partner Experience (CPX). I’m the most experienced Product Designer in Online Service and my goal is to be an ambassador of the Product Led way of working within our team.
Team
Online Service is customer faced team where we have a Head of Product, Product Managers, Engineering Managers, Product Designers, Product Analysts and Engineers, both front-end and back-end. I work with together with them on a day to day base.
Overview
Online Service is a team that is, until December 2024, not part of the Product organization. We do have tight connections with the Shopping & Advertising, which is part of Product.
Our structure and team setup is completely the same as Product teams.
In 2023 bol introduced the Product Led way of working, where we focus on customer needs and pain points.
Within Online Service we were searching for the best setup and approach within this way of working.
My Product Led tasks for Online Service
Align every quarter with our OKR’s, KPI’s and results for our goals.
Continuous Interviewing with both customers and service experts.
Facilitating Design Sprint and workshops to ensure collaboration and discovery.
Creating a framework to guide Product Led projects.
Defining good Product Outcomes for each product.
Strategy and vision work for Online Service.
Continuous Interviewing
😊
😊
😊
😊
😊
😊
😊
Online interview sessions with customers where we go over a prototype
Update on our continuous interviewing sessions with both customers and service experts
😊
In office customer interviews with respondents
Product Led framework
Product Led framework with a step-by-step plan to document your discovery work
Quarterly reports on our OKR’s
Each quarter we make a report out to our team. I do this together with our Lead Product Analyst
Celebrate our achievements
Together with our Product Analyst I created a document to look back at our achievements of 2023
Facilitating design sprint
Northstar KPI’s
Business KPI
Business Outcomes per Quarter
Cost reduction
Customer Lifetime Value
My role
I’m a Product Designer within Online Service, part of Customer & Partner Experience (CPX). I’m the most experienced Product Designer in Online Service and my goal is to be an ambassador of the Product Led way of working within our team.
Team
Online Service is customer faced team where we have a Head of Product, Product Managers, Engineering Managers, Product Designers, Product Analysts and Engineers, both front-end and back-end. I work with together with them on a day to day base.
Overview
Online Service is a team that is, until December 2024, not part of the Product organization. We do have tight connections with the Shopping & Advertising, which is part of Product.
Our structure and team setup is completely the same as Product teams.
In 2023 bol introduced the Product Led way of working, where we focus on customer needs and pain points.
Within Online Service we were searching for the best setup and approach within this way of working.
My Product Led tasks for Online Service
Align every quarter with our OKR’s, KPI’s and results for our goals.
Continuous Interviewing with both customers and service experts.
Facilitating Design Sprint and workshops to ensure collaboration and discovery.
Creating a framework to guide Product Led projects.
Defining good Product Outcomes for each product.
Strategy and vision work for Online Service.
Continuous Interviewing
😊
😊
😊
😊
😊
😊
😊
Online interview sessions with customers where we go over a prototype
Update on our continuous interviewing sessions with both customers and service experts
😊
In office customer interviews with respondents
Product Led framework
Product Led framework with a step-by-step plan to document your discovery work
Quarterly reports on our OKR’s
Each quarter we make a report out to our team. I do this together with our Lead Product Analyst
Celebrate our achievements
Together with our Product Analyst I created a document to look back at our achievements of 2023
Facilitating design sprint
Northstar KPI’s
Business KPI
Business Outcomes per Quarter
Cost reduction
Customer Lifetime Value
My role
I’m a Product Designer within Online Service, part of Customer & Partner Experience (CPX). I’m the most experienced Product Designer in Online Service and my goal is to be an ambassador of the Product Led way of working within our team.
Team
Online Service is customer faced team where we have a Head of Product, Product Managers, Engineering Managers, Product Designers, Product Analysts and Engineers, both front-end and back-end. I work with together with them on a day to day base.
Overview
Online Service is a team that is, until December 2024, not part of the Product organization. We do have tight connections with the Shopping & Advertising, which is part of Product.
Our structure and team setup is completely the same as Product teams.
In 2023 bol introduced the Product Led way of working, where we focus on customer needs and pain points.
Within Online Service we were searching for the best setup and approach within this way of working.
My Product Led tasks for Online Service
Align every quarter with our OKR’s, KPI’s and results for our goals.
Continuous Interviewing with both customers and service experts.
Facilitating Design Sprint and workshops to ensure collaboration and discovery.
Creating a framework to guide Product Led projects.
Defining good Product Outcomes for each product.
Strategy and vision work for Online Service.
Continuous Interviewing
😊
😊
😊
😊
😊
😊
😊
Online interview sessions with customers where we go over a prototype
Update on our continuous interviewing sessions with both customers and service experts
😊
In office customer interviews with respondents
Product Led framework
Product Led framework with a step-by-step plan to document your discovery work
Quarterly reports on our OKR’s
Each quarter we make a report out to our team. I do this together with our Lead Product Analyst
Celebrate our achievements
Together with our Product Analyst I created a document to look back at our achievements of 2023
Facilitating design sprint
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